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Refund And Cancellation Policy

Welcome to Erc.ae, a website owned and operated by Emirates Reem Investments Company P.J.S.C.

The terms and conditions stated below, along with the policies and guidelines located throughout the Erc.ae identify what you, as a user of the Erc.ae (“you” or “User”) can expect from Emirates Reem Investments Company P.J.S.C., its parent, subsidiaries, and affiliates (together referred to herein as “Erc.ae“), and/or persons who provide products or services to Erc.ae customers either directly or through Erc.ae and what Erc.ae in turn expects from Users. By visiting any area on the Erc.ae, creating an account, making a purchase via the Erc.ae, posting a review or creating a profile, a User is deemed to have accepted the Terms of Use. Emirates Reem Investments Company P.J.S.C. may revise the “Terms of Use” at any time without notice to you. If you do not agree to be bound by these Terms of Use and to follow all applicable laws, you should leave the Erc.ae immediately.

The following terms and conditions will be deemed to have been accepted by the User on usage of the website Erc.ae. You are requested to read them carefully before you use the services of this site.

The term “user” shall refer to a person who makes use of the site. The term “Erc.ae”, “website”, “site” shall refer to www.erc.ae owned and monitored by Emirates Reem Investments Company P.J.S.C.

  • Policy Coverage
  • Ordering
  • Information collected
  • Use of information collected
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Financial Transactions
  • Termination
  • Governing Law
  • Price & Payment
  • Damaged/Defective/Wrong Product

 

Policy Coverage

On Erc.ae, privacy issues are a high priority for us and we follow standard industry practices to maintain your personal information. We respect and are committed to protecting your privacy. This Privacy Policy covers Erc.ae‘s handling of personally identifiable information that Erc.ae collects when you are on the Erc.ae, and when you use Erc.ae‘s services. This policy also covers Erc.ae‘s handling of any personally identifiable information that Erc.ae‘s business partner’s share with Erc.ae.

This policy does not apply to the practices of companies that Erc.ae does not own or control or to people that Erc.ae does not employ or manage.

 

Ordering

customers can order 24/7 using any of the following methods for delivery in UAE:

 

Information collected

Erc.ae collects personally identifiable information in the form of a sign-up. We may ask for your name, email address, birth date, gender, pin code, occupation, industry, personal interests etc. Once you have sent us this information and sign in to our services, you are given a unique id and are not anonymous to us anymore.

 

Use of information collected

Erc.ae uses information for two general purposes: to provide better service to you and ensure on time deliveries of your orders and to contact you about special offers and promotions.

Erc.ae may amend this policy from time to time.

We use any information voluntarily you give us to enhance your experience in our site, which is to provide you with interactive or personalized elements on the sites and to better prepare future content based on your interests. We aggregate this tracking information to determine which areas of our site members like and don’t like based on traffic to those areas. We don’t track what individual members read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Members may unsubscribe to any of our electronic newsletters at any time by following the instructions contained at the end of every newsletter.

 

Disclaimer of Warranties

All the information displayed, transmitted or carried by Erc.ae is protected by the copyright and other intellectual property laws. The Content is owned by Emirates Reem Investments Company P.J.S.C., its affiliates or third party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the Erc.ae website and not to alter the content in any way.

Your use of Erc.ae is at your own risk. This website is provided by Emirates Reem Investments Company P.J.S.C. on an “as is” and “as available” basis. To the full extent permissible by applicable law, cyber site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.

For your convenience, Erc.ae provides links to other websites which are not in our control. You acknowledge that Emirates Reem Investments Company P.J.S.C. does not endorse these linked Sites (even if they pop up in a frame) or any links contained in these linked Sites. In addition, Emirates Reem Investments Company P.J.S.C. is not responsible for any content or the privacy policies of these linked Sites or for any data collected on you at these linked sites.

 

Limitation of Liability

In no event shall Emirates Reem Investments Company P.J.S.C. be liable for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from.

  • The use or the inability to use our services or access content,
  • The cost of procurement of substitute goods and services resulting from transactions entered into through or from Erc.ae,
  • The unauthorized access to or alterations of your transmissions or data,
  • Improper storage and handling of Emirates Reem Investments Company P.J.S.C. Products and any losses sustained due to the same,
  • Statements or conduct of any third party on the service, or
  • Any other matter relating to the service, even if Emirates Reem Investments Company P.J.S.C. has been advised of the possibility of damages.

Indemnification

You agree to indemnify, defend and hold Emirates Reem Investments Company P.J.S.C. harmless from all claims, damages and expenses (including attorney’s fees) made by any third party arising out of your content, your use of Erc.ae, your connection to Erc.ae, your violation of this Agreement, our Terms of Use or our Privacy Policy, and the development, operation, maintenance, use and contents of this website.

 

Financial Transactions

If you make any financial transactions on Erc.ae, including paying for products or services, you may be asked for credit card or other payment information. You agree that all information you provide is accurate, complete and current and that you will pay all charges owed, including any applicable taxes. You agree that you are solely responsible for any personal income reporting by applicable government authorities.

Termination

Emirates Reem Investments Company P.J.S.C. reserves the right to discontinue in whole or in part any portion of Erc.ae services or programs with or without notice. This discontinuation may relate to all users, certain groups of users, or to certain individual users.

Governing Law

This Agreement has been executed and delivered in UAE, and its interpretations, validity and performance shall be construed and enforced in accordance with the laws of UAE.

 

Price & Payment

All prices published are in United Arab Emirates Dirham AED. In case of erroneous pricing for products listed online, Emirates Reem Investments Company P.J.S.C. reserves the right to choose to honour or cancel the transaction. Customers will receive refunds on the amount paid, in case of cancelled transactions. All Promotions offered are subject to availability at the time of delivery and valid as long as stock lasts.

 

Refund Policy

Emirates Reem Investments Company P.J.S.C. shall strive to ensure that all the Products displayed are available in stock at all times. In the unforeseen event of a specific Product not being available in stock, Emirates Reem Investments Company P.J.S.C. shall propose a substitute Product. In case the product is defective, damaged or different from the order placed and such claim is lodged by the Customer within 15 days from the delivery, Emirates Reem Investments Company P.J.S.C. will replace the product or process a refund for the amount paid when the customer shares the Delivery Document and Invoice No. If you feel that a product is not meeting your expectations, please send an e-mail to: callcenter@erc.ae with the subject line: “Complaint Delivered Product” and write your concerns to us, or call us at no. 800 37336. We will get in touch with you to get it sorted out.